# WhatsApp Chatbot & Cloud API

> AI chatbots on the official WhatsApp Business Cloud API that answer, qualify and serve customers 24/7 — and hand over to your team when it matters.

Source: https://www.webzosh.in/services/whatsapp-chatbot

## What it is

A WhatsApp chatbot is software connected to the official WhatsApp Business Cloud API that automatically replies to customers on WhatsApp — answering questions, collecting details, taking orders or bookings and sending updates — while passing complex conversations to a human.

## The problem: Your customers are on WhatsApp — and they expect quick replies

Most enquiries arrive on WhatsApp, often after hours. Manual replies don't scale, and slow answers send customers to competitors.

- The same questions about prices, timings and locations are answered by hand all day.
- Messages that arrive at night or on holidays wait until someone is free.
- Leads get lost in personal phones and group chats with no follow-up.
- Order or booking details are copied from chats into other systems by hand.
- Bulk messages from personal numbers risk being blocked.

## Our solution: An always-on WhatsApp assistant on the official API

We set up the WhatsApp Business Cloud API properly and build a chatbot that handles routine conversations instantly, so your team can focus on the ones that need a person.

- **Official, verified setup** — Business verification, display name, number onboarding and message templates on Meta's WhatsApp Business Cloud API.
- **AI that knows your business** — Answers grounded in your own catalogue, prices and policies, with clear limits on what it may say.
- **Orders, bookings and payments** — Interactive menus, lists and buttons to browse, book appointments, place orders and share payment links.
- **Human handover** — The bot recognises when to pass a chat to your team, with the full conversation history attached.
- **Notifications and campaigns** — Approved template messages for order updates, reminders and opt-in offers, sent within WhatsApp's rules.
- **Connected to your systems** — Leads and orders flow straight into your CRM, sheet or app instead of being copied by hand.

## Process

1. **Discovery** — We review your common questions, conversation flows and the systems the bot must talk to.
2. **Design** — Conversation flows, tone of voice, handover rules and message templates designed and approved with you.
3. **Build** — API onboarding, bot development, knowledge base setup and integrations on a test number first.
4. **Launch** — Template approval, go-live on your business number and a close watch on the first conversations.
5. **Grow** — Monthly review of real conversations to improve answers, add flows and measure response times.

## Tech stack

- **Messaging:** WhatsApp Business Cloud API, Meta webhooks, message templates
- **AI:** OpenAI and Anthropic Claude APIs, retrieval over your own content
- **Backend:** Node.js, queues for reliable delivery, PostgreSQL or MongoDB
- **Integrations:** CRMs, Google Sheets, payment links, your website and apps

## Deliverables

- WhatsApp Business Cloud API account set up and verified
- Chatbot with your conversation flows and knowledge base
- Approved message templates for notifications
- Human handover inbox setup
- Integration with your CRM, sheet or app
- Conversation reports and a monthly improvement review

## Frequently asked questions

### What is the difference between the WhatsApp Business app and the WhatsApp Business API?

The free WhatsApp Business app is meant for one phone and manual replies. The WhatsApp Business Cloud API, provided by Meta, lets software send and receive messages, so you can run chatbots, connect several team members and automate notifications on one verified number.

### Is a WhatsApp chatbot allowed by WhatsApp's rules?

Yes, when it uses the official WhatsApp Business Platform, follows Meta's commerce and messaging policies, sends business-initiated messages only through approved templates and contacts people who have opted in. We set it up that way.

### Does WhatsApp charge for API messages?

Meta charges per message or conversation depending on its category and the customer's country, and the pricing model changes from time to time. We explain the current Meta pricing for your use case before you start; our build and support fees are separate.

### Can the chatbot answer in Telugu or Hindi?

Yes. AI chatbots can understand and reply in Telugu, Hindi and other Indian languages; we test the answers in each language you choose before going live.

### What happens when the bot doesn't know the answer?

It says so honestly and hands the chat to a person on your team, instead of guessing. You decide which topics always go to a human.

## Contact

- Phone: +91 99666 77597
- Email: contact@webzosh.in
- WhatsApp: https://wa.me/919966677597
- Address: Proddatur, Kadapa District, Andhra Pradesh — 516360, India
- Website: https://www.webzosh.in
- Contact page: https://www.webzosh.in/contact